Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to One Bite Chocolatte! The terms "we", "us" and "our" refer to One Bite Chocolatte. One Bite Chocolatte operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services").

One Bite Chocolatte is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [INSERT PRIVACY POLICY LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority applicable to you in Pakistan, and you have given us your consent to allow any minor dependents under your care to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information.

You represent and warrant that all information you provide to us is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity associated with your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We make every effort to provide accurate descriptions, images and representations of our products and services in our online store.

However, colors, packaging, product appearance and other visual details may differ from how they appear on your screen due to the type of device you use and your device settings and configuration.

We do not guarantee that the appearance of products purchased by you will exactly match images shown on our website.

Because our products may be handmade or prepared in small batches, there may be minor variations in appearance, shape, decoration, packaging or presentation.

All product descriptions, prices, availability and other product information are subject to change at any time without notice at our discretion.

We reserve the right to discontinue any product at any time and may limit quantities of products offered to any person, geographic region or jurisdiction.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase the products selected by you.

One Bite Chocolatte reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until One Bite Chocolatte confirms acceptance.

We must receive and process your payment, where applicable, before your order is accepted.

Please review your order carefully before submitting it, as One Bite Chocolatte may be unable to accommodate cancellation requests after an order has been accepted or preparation has begun.

If we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email address, billing address, and/or phone number provided when the order was placed.

Your purchases are subject to return, refund or exchange only in accordance with our Refund Policy [INSERT REFUND POLICY LINK].

You represent and warrant that purchases made through our store are for your personal, household, gifting, event or other lawful use and are not intended for unlawful resale or export.

For bulk, wedding, corporate, event or custom orders, additional terms may apply and will be communicated to you before the order is confirmed.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice.

The price charged for a product or service will be the price displayed at the time the order is placed and will be set out in your order confirmation where applicable.

Unless otherwise stated, additional delivery, handling or applicable charges may apply.

Prices displayed on our website may differ from prices offered through physical stores, third-party platforms, social media channels or other sales channels.

We may offer promotions from time to time that affect pricing. Such promotions may be governed by separate terms and conditions.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our store.

You agree to promptly update your information, including your email address, phone number and payment information, so that we can complete your transactions and contact you when necessary.

You represent and warrant that any payment information you provide is accurate, that you are authorized to use the selected payment method, and that all charges incurred by you will be paid at the applicable prices.

SECTION 5 - SHIPPING AND DELIVERY

We make reasonable efforts to process and deliver orders within the estimated delivery time communicated at the time of purchase.

Delivery times are estimates only and are not guaranteed.

Delivery may be delayed due to circumstances outside our reasonable control, including weather, traffic, carrier delays, public holidays, unexpected demand, incorrect delivery information, events beyond our control or other unforeseen circumstances.

You are responsible for providing an accurate delivery address and contact information.

If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply.

For perishable chocolate products, you should ensure that someone is available to receive the order where appropriate.

Once an order has been delivered to the address provided by you, responsibility for the products transfers to you, subject to applicable law and our Refund Policy.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including trademarks, brand names, text, product descriptions, displays, images, graphics, product reviews, videos, audio, designs, layouts, logos and other content, are owned by One Bite Chocolatte, its affiliates or licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes.

You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, sell or otherwise exploit material from our Services without our prior written consent.

Except as expressly provided in these Terms, nothing grants you any license or other rights under any trademark, copyright, patent or other intellectual property owned by One Bite Chocolatte, Shopify or any third party.

All rights not expressly granted in these Terms are reserved by One Bite Chocolatte.

The names, logos, product names, service names, designs and slogans of One Bite Chocolatte are trademarks or branding belonging to One Bite Chocolatte or its licensors. You may not use them without prior written permission.

Shopify's name, logo, product names and service names are trademarks of Shopify. All other names and trademarks displayed through the Services belong to their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to third-party tools as part of the Services.

These tools may be provided by third parties that we do not monitor or control.

You acknowledge and agree that such tools are provided on an "as is" and "as available" basis without warranties, representations or conditions of any kind and without endorsement.

We shall have no liability arising from or relating to your use of optional third-party tools.

Any use of optional tools offered through our website is entirely at your own risk and discretion.

You should ensure that you are familiar with and agree to the terms under which such tools are provided by their respective third-party providers.

Any new features or tools introduced through the Services in the future will also be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain materials and hyperlinks to websites or services provided or operated by third parties.

We are not responsible for examining or evaluating the content, accuracy, availability or practices of third-party websites.

If you leave our Services to access third-party websites or materials, you do so at your own risk.

We are not liable for harm or damages related to your access to third-party websites or your purchase or use of products, services, resources or content available through third parties.

You should review the policies and practices of any third party before entering into a transaction with them.

Complaints, claims, concerns or questions regarding third-party products or services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

One Bite Chocolatte is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases you make through our Store are made directly with One Bite Chocolatte.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and One Bite Chocolatte, including any injury, damage or loss resulting from purchased products or services.

You expressly release Shopify and its affiliates from claims, damages and liabilities arising from or related to your purchases and transactions with One Bite Chocolatte.

SECTION 10 - PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy, which can be viewed here:

[INSERT PRIVACY POLICY LINK]

Certain personal information may also be subject to Shopify's privacy policies.

By using the Services, you acknowledge that you have read and understood our Privacy Policy.

Because the Services are hosted by Shopify, Shopify may collect and process certain personal information about your access to and use of the Services in order to provide and improve its services.

Information submitted through the Services may be transmitted to and shared with Shopify and third-party service providers where necessary to provide services to you.

Please review our Privacy Policy for additional information regarding how we and our service providers handle personal information.

SECTION 11 - FEEDBACK

If you submit, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any lawful purpose, including commercial purposes.

We may use Feedback to operate, provide, evaluate, improve and promote our Services.

You represent and warrant that:

  1. You own or have all necessary rights to the Feedback.
  2. You have disclosed any compensation or incentives received in connection with your submission.
  3. Your Feedback complies with these Terms.

We are under no obligation to maintain Feedback in confidence, pay compensation for Feedback or respond to Feedback.

We may monitor, edit or remove Feedback that we determine is unlawful, offensive, threatening, defamatory, obscene, misleading or otherwise objectionable or that violates any person's intellectual property rights or these Terms.

You agree that your Feedback will not violate the rights of any third party.

You may not submit Feedback containing viruses, malware or other material that could affect the operation of our Services.

You may not use a false email address, impersonate another person or entity, or otherwise mislead us or third parties about the origin of Feedback.

You are solely responsible for Feedback you submit and its accuracy. We assume no responsibility or liability for Feedback posted by you or third parties.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on or within the Services containing typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times or availability.

We reserve the right to correct errors, inaccuracies or omissions and to change or update information or cancel orders if information is inaccurate at any time without prior notice, including after you have submitted an order.

SECTION 13 - PROHIBITED USES

You may access and use the Services only for lawful purposes.

You may not access or use the Services:

  1. For any unlawful or malicious purpose.
  2. To violate applicable laws or regulations.
  3. To infringe upon our intellectual property rights or the intellectual property rights of others.
  4. To harass, abuse, insult, harm, defame, intimidate or threaten our employees, customers or any other person.
  5. To transmit false or misleading information.
  6. To transmit or use material that violates these Terms.
  7. To send spam, chain letters or other unauthorized promotional communications.
  8. To impersonate another person or entity.
  9. To interfere with another person's use or enjoyment of the Services.
  10. To upload or transmit viruses, malware or other malicious code.
  11. To reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services without authorization.
  12. To collect or track personal information belonging to others without authorization.
  13. To phish, pharm, spam or otherwise attempt to deceive users.
  14. To use automated systems, scraping tools, bots or other unauthorized processes to access or collect information from the Services.
  15. To interfere with, bypass or circumvent security or authorization features.

We reserve the right to suspend, disable or terminate your account or access to the Services if we determine that you have violated these Terms.

SECTION 14 - AGENTS

14.1

This section ("Agent Terms") applies if you use, allow, enable or cause the deployment of an Agent to access, use or interact with the Services.

"Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of or at the instruction of any person or entity and that can be executed using a person's device without direct supervision.

14.2

No Agent may access, use or interact with the Services unless it identifies itself and operates in accordance with these Agent Terms.

No Agent may access, use or interact with the Services if we have requested that the Agent refrain from doing so.

14.3

We may limit, including through technical measures, whether and how an Agent accesses, uses or interacts with the Services.

14.4

Agents must:

  1. Identify themselves in HTTP/HTTPS requests and disclose the name of the Agent through the user-agent string where technically applicable.
  2. Not conceal or misrepresent automated access as human interaction.
  3. Not circumvent CAPTCHAs or other measures intended to distinguish automated access from human access.
  4. Respond truthfully when asked whether interactions are being performed by a human or computer.
  5. Not circumvent measures intended to block, limit, modify or control Agent access to the Services.

SECTION 15 - TERMINATION

We may terminate this agreement or your access to the Services, or any part thereof, at our discretion where permitted by applicable law.

You remain responsible for all amounts due up to and including the date of termination.

The following sections will continue to apply following termination where applicable:

  • Intellectual Property
  • Feedback
  • Termination
  • Disclaimer of Warranties
  • Limitation of Liability
  • Indemnification
  • Severability
  • Waiver; Entire Agreement
  • Assignment
  • Governing Law
  • Privacy Policy
  • Any other provisions that by their nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information presented through the Services is provided for general information purposes.

We do not warrant the accuracy, completeness or usefulness of such information. Any reliance you place on such information is at your own risk.

To the fullest extent permitted by applicable law, the Services and products offered through the Services are provided on an "as is" and "as available" basis without representations, warranties or conditions of any kind, express or implied, including warranties or conditions of merchantability, fitness for a particular purpose, durability, title and non-infringement.

We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.

Nothing in these Terms excludes or limits any warranty, right or protection that cannot lawfully be excluded or limited under applicable law.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, One Bite Chocolatte, its partners, directors, officers, employees, affiliates, agents, contractors, service providers and licensors, and Shopify and its affiliates, shall not be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages arising from your use of the Services or products purchased through the Services.

This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs or similar damages.

This limitation applies whether based on contract, tort, negligence, strict liability or otherwise, to the extent permitted by applicable law.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless One Bite Chocolatte, Shopify, our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from losses, damages, liabilities or claims, including reasonable legal fees, arising from:

  1. Your breach of these Terms of Service or any incorporated policies.
  2. Your violation of applicable law or the rights of a third party.
  3. Your access to or use of the Services.
  4. Your misuse of products or Services.

We will notify you of any indemnifiable claim where reasonably practicable.

We may control the defense and settlement of such claims where permitted by law, and you agree to cooperate in the defense of such claims.

SECTION 19 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall nevertheless be enforced to the fullest extent permitted by applicable law.

The unenforceable portion shall be deemed severed from these Terms, and such determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms of Service and any policies or operating rules posted by us on our website or relating to the Services constitute the entire agreement between you and One Bite Chocolatte regarding your use of the Services.

These Terms supersede prior or contemporaneous agreements, communications and proposals, whether oral or written, relating to the Services.

Any ambiguity in the interpretation of these Terms shall not automatically be construed against the party that drafted them.

SECTION 21 - ASSIGNMENT

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent.

Any unauthorized attempt to do so will be null and void.

We may transfer, assign or delegate these Terms and our rights and obligations where permitted by law without requiring your consent, subject to applicable legal requirements.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services shall be governed by and construed in accordance with the laws of Pakistan.

Any dispute arising from or relating to these Terms or your use of the Services shall be subject to the jurisdiction of the competent courts in Pakistan, subject to applicable law.

SECTION 23 - HEADINGS

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our discretion and subject to applicable law, to update, change or replace any part of these Terms by posting updates and changes to our website.

It is your responsibility to check our website periodically for changes.

We will notify you of material changes where required by applicable law, and such changes will become effective on the date specified in the notice.

Your continued use of or access to the Services following the posting of changes to these Terms constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

One Bite Chocolatte

Email: onebitechocolatte@gmail.com
Phone / WhatsApp: +92-371-4454002
Address: H 11, Model Town, Multan, Punjab, Pakistan

For questions regarding orders, products, custom chocolate orders, bulk orders, gifting, events or customer support, please contact us using the information above.

We aim to respond to customer inquiries as quickly as reasonably possible during our business hours.