Refund policy
REFUND & REPLACEMENT POLICY — One Bite Chocolatte
Because our chocolates and cookies are perishable, freshly made food items, we do not accept returns and cannot offer refunds for change of mind, taste preference, or orders left unattended after delivery.
We WILL replace or refund your order if: • The order arrived damaged, melted beyond recognition, or spilled — send us clear photos on WhatsApp (+92-371-4454002) within 24 hours of delivery. • You received the wrong item, wrong flavour, or an incomplete order. • The order was never delivered.
How to claim:
- Message us on WhatsApp at +92-371-4454002 within 24 hours of delivery.
- Include your order number and clear photos of the item and packaging.
- We will arrange a free replacement with your next available delivery slot, or a full refund of the affected items — your choice.
Cancellations: Orders can be cancelled free of charge before preparation begins (usually within a few hours of ordering). Once your order is in production, it cannot be cancelled, as every item is made fresh for you. Custom Bars cannot be cancelled once confirmed.
Refund method: Refunds for prepaid orders are returned to the original payment method within 5–7 working days. Cash on Delivery orders that qualify are refunded via bank transfer or mobile wallet.
Contact: onebitechocolatte@gmail.com · +92-371-4454002 · H 11, Model Town, Multan